Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.The customer was cleaning the rail when the robot arm moved to read the racks.A snap and a spark were heard and observed.The field service representative found the iom robot operational and paused to inspect the assembly.The issue was resolved by replacing the y axis motor and cable (part number 8-207595-01).No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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