The investigation stated since the sample could not be provided, the investigation could not be completed.The investigation did not identify a product problem.The cause of the event could not be determined.Assays from different manufacturers can generate different results due to the different antigens used for different treponemal tests.The follow up/corrective action for this event was that the sample was requested for investigation but could not be provided.No devices were returned.This device is not labeled for single use and is not reprocessed or reused.
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