According to the complaint received, a customer reported to have intermittent patient barcode labelling issues on an abl90 flex analyzer.The following cases were observed when different patient labels were scanned: only some of the digits in the medical record number (mrn) was detected and one of the digits was incorrect.The patient name was correct.The mnr is correctly detected.But the patient name is not detected.Based on the current investigation performed in r&d, the issue seems to be related to the patient demographic rather than the reading of the barcode.New data of the issue has been requested by radiometer to perform further investigation.
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Based on the investigation performed it was not possible to determine the root cause in this case.The customer used a code-39 barcode, which do not have a check digit.A barcode without check digit can be misread, especially if the quality of the barcode is not good.It is reccomended that the settings of the barcode reader is changed in order to give improved reliability when reading code-39 barcodes.The next software release for abl90 flex will improve reliability when reading barcodes.
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