Ref e-complaint (b)(4).Investigation: x-review dhr, x-inspect returned samples.Analysis and findings: a review of the 2 year complaint history for the transwarmer inf,box of 6, part: 20421 shows some similar complaints on file.The transwarmer is a purchased product.The expiration date on the returned product is identified to be 2020-10.Refer to attached images of the returned product.The returned product was sent back to the vendor for further analysis.A review of the incoming inspection records for the transwarmer inf for lot ik147 shows the products were to specification upon receipt.The complaint condition was assessed by vendor.As per the vendor assessment, pouch was received activated with no identified leaks.Item was boiled to return to ready to use state and was allowed to cool to room temperature.During cooling process, the item self activated before reaching ready to use state.It is in this instance when a small tear was located at the bottom left side seal, a full separation of the material adjacent to the seal.Root cause of the issue was ascertained to be incorrect handling because this kind of damage requires significant force such as dropping the case, etc.Complete vendor analysis is attached for reference.Coopersurgical will continue to monitor this complaint condition for any trends.Correction and/or corrective action: none.No changes to the process or procedure.Coopersurgical will continue to monitor this complaint condition for any trends.Was the complaint confirmed? yes.Preventative action activity: coopersurgical will continue to monitor this complaint condition for any trends.
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