Investigation/evaluation: a review of the complaint history, device history record, instructions for use (ifu), and quality control of the device was conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed.However, photos provided showed the device sealed with an unknown fiber.The device was confirmed to be manufactured out of specifications.However, a document based investigation evaluation was performed.Sufficient controls are in place to detect this failure mode prior to release.A review of the device history record showed no related nonconformances.No other complaints were reported for this lot number at the time of this investigation.Based on the information provided, no product returned and the results of the investigation, it was concluded the foreign matter was likely introduced at some point during manufacturing.It is likely that the appropriate quality control procedures were not sufficiently performed.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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