The customer contacted a siemens customer care center (ccc) and reported that a falsely low d-dimer result was obtained on the sysmex ca-660 system.Siemens reviewed the files that were provided by the customer and determined that there was no indication of an instrument malfunction.The customer indicated that the initial sample was drawn using a becton-dickinson 1.8 ml coagulation tube.The use of this tube type is not supported on the sysmex ca-660 system.The cause of the event is unknown; however, the use of a sample tube that has not been validated by siemens (off-label), inadequate mixing of the sample or other preanalytical variables cannot be ruled out as the cause of the discordant, falsely low d-dimer result.The instrument is performing according to specifications.No further evaluation of this device is required.
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A discordant, falsely low d-dimer result was obtained on a (b)(6) female patient using innovance d-dimer kit lot 48736 on a sysmex ca-660 (serial number: (b)(4)) system.The patient underwent a surgery about a week prior to the date of the obtained discordant result and the reason is unknown.The discordant result was obtained using a becton-dickinson (bd) 1.8 ml coagulation tube; the sample was repeated twice with each repeat being flagged by the instrument and non-numerical value obtained.The initial, non-flagged, result was reported to the physician(s) and it was questioned.The patient was redrawn in a bd 2.7 ml coagulation tube for additional repeat testing and the results obtained were higher, which matched the patient clinical history.A corrected reported was issued to the physician(s).There are no known reports of patient intervention or adverse health consequences due to the discordant, falsely low d-dimer result obtained on the sysmex ca-660 system.
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