Manufacturer's investigation conclusion: the report of an s3 alarm was confirmed through the analysis of a data log file retrieved from the returned centrimag 2nd gen primary console.Per the log file, on may 18, 2019 the console was supporting a system at a speed of ~4500rpm and a flow of ~4.1lpm for over 106 hours.At approximately 5:21am on may 18, 2019 the log file captured an active system alert:s3 alarm as a result of an active sf_ifd_shtudown_detected fault (dark screen).During this event, pump speed dropped from ~4500rpm down to ~3300rpm and the flow reading became blank with a reading of 0lpm.However, flow would have continued to occur in the circuit.The console then alarmed with a set pump speed not reached:m5 and flow signal interrupted:f2 alarms.Attempts to adjust pump speed were unsuccessful.The system was stopped at approximately 5:31am and the pump was disconnected soon after.The flow reading remained at 0lpm until the console was powered down.The returned centrimag 2nd gen primary console was evaluated and tested by the service depot.The reported complaint was not duplicated during their evaluation.The console was operated for an extended period of time with its associated motor, evaluated under evaluated under mfr# 2916596-2019-02520) and flow probe as well as with a test motor.No s3 alarm nor any other atypical alarms were reproduced at any point during testing.Routine battery maintenance was performed successfully.Full functional checkout was performed per the centrimag 2nd gen primary console service process and the unit passed all tests.The returned console was found to function as intended.As a result, the root cause of the events captured in the log file could not be correlated to a console related issue.The serviced and tested console was returned to the customer site.Although the reported event was not reproduced during testing, reports of similar events have been documented and corrective action (capa) has been initiated to investigate and address the issue.The investigation has determined that this event was caused by an issue with the motor used at the time of the event.Reports of similar events will continue to be tracked and monitored.No further information was provided.The manufacturer is closing the file on this event.
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