The lot complaint history was reviewed, this is the third complaint for the finish goods lot; however, the first for this issue for this lot.The device history record shows the product was released per specifications.The used sample was visually inspected and the tubing manifolds were cut off with the connectors fully engaged to the cassette in returned condition.There was about three inches of tubing still connected to the engaged connector.Replacing the cutoff tubing manifolds, the cassette was tested on a calibrated console and could prime and pass intraocular pressure (iop) calibration successfully.The infusion pressure was measured at multiple set points throughout the console range and met specifications.Fluid flowed from the balanced salt solution bottle to the drain bag without any interfering.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.Cleaning process was able to be performed after functional test had completed.No anomalies were observed during testing.The root cause of the customer's complaint could not be established; the returned sample functioned per specifications.It was noted the tubing manifolds were cut-off, in returned condition.After investigation of this complaint, it has been determined that this sample functioned per specifications; therefore, no corrective action is required at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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