Philips has investigated this complaint.On the 3rd of june 2019 the customer experienced that no x-ray was available during clinical use.The customer rebooted the system.After the system reboot x-ray was available again , however the geometry movements were not possible.The customer identified problems with the footswitch causing the x-ray to be unavailable.A deformed pedal with the original installed footswitch 989601040072 is not considered a structural issue as it is not an affected item in earlier issued field change orders 72200248.Philips recommended the customer to replace the footswitch.The customer did did not want to replace it and repaired the footswitch locally.This solved the reported issue regarding the no x-rays available.Regarding the unavailability of the geometry, philips analyzed the log file and confirmed that there was a problem with the geo ipc.Due to the malfunction of the geo ipc, the emergency stop is activated (safety feature).This caused the table to float and the geometry to be deactivated.After the geometry pc was replaced, the system was returned in good working order.Based on trending analysis there is no exceptional replacement rate for the geometry pc and the footswitch.The customer confirmed that the patient did not sustain any harm, therefore philips changed the type of this report from serious injury to malfunction.No similar complaints have been identified.No further actions will be taken by philips.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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