A search for similar complaints for the creatinine lot 72194un18 did not identify any similar complaints to the customers issue.Tracking and trending did not identify any trends associated.The performance of the likely cause to lot 72194un18 were investigated by completing a review for non-conformances, and deviations related to the likely cause lots.This review did not identify any non-conformances or deviations.Instrument logs were reviewed for the customer instrument.The quality control (qc) appears to be performing as expected during the time the complaint was registered indicating the reagent was performing as expected at that time.No customer returns were available for evaluation.Review of product labeling found adequate information regarding the issue.Based on the investigation, no systemic issue or product deficiency was identified.
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