User stated, the user woke up to a smell of smoke and fire, burn holes in the bedwarmer.The user did not claim any injury.The product was returned for investigation.An investigation was done to look into the users complaint.The investigator observed the presence of burn holes in the product.The investigator found that the position of the holes indicates that the bedwarmer was folded during use.The misuse (folding the bedwarmer) caused the creation of hotspot which led to the burn holes in the bedwarmer.Ifu says, "keep the bedwarmer¿ smooth and flat in use." the investigator confirmed that correct heater wire was used in the bedwarmer.Also, the heater wire length and pattern were correct.
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