There is no product malfunction alleged, and the serial number of the unit was not reported to the sales representative.Multiple attempts have been made to contact the user facility for more information about the reported event, but those attempts have not been successful.The sales rep indicated that the nursing assistant did not have the surface at max inflate and did not use the handy tube device (not manufactured by stryker) when trying to boost the patient.The sales rep further stated that over 400 staff members had recently been in-serviced on the product, but he was not sure if the nursing assistant involved in the incident had been in-serviced.
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