The product was returned for analysis and the reported damage was observed.Additional observations were as follows: iol returned loose in a carton box along with iol case.Solution is dried on both surfaces of the optic and one haptic.One haptic is broken/torn and not returned.The optic is scratched/marked-rejectable.We are unable to determine the root cause for the reported complaint "faulty".The returned iol shows evidence of possible handling by the customer due to the presence of solution dried on both surfaces of the optic and one haptic.In addition to this, all iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed lens damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify if the iol contributed to the event.All product and batch history records are quality reviewed prior to product release.The manufacturer internal reference number is: (b)(4).
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