On july 1, 2019 the suspect medical device was corrected from 03r89-21 (ams version 2.08) to 03r89-01 (ams version 2.06).The ams product software version 2.06 does not have a same/similar product on market in the usa, therefore this event is no longer reportable in the usa.The serial number of the concomitant product was added.Clarification of event: the laboratory staff identified the incorrect result after the clinical team made a request to perform a liver function test on this sample.The incorrect result was then alerted to the clinical team and the result withdrawn.Upon obtaining the high result, the customer did not repeat testing to confirm the result.A product evaluation was performed.The lipemia result for the patient sample was 3.07 g/l, and was marked as lipemic by the ams middleware due to the lower paracetamol assay tolerance to lipemia, which is set at less than 2 g/l.The ams middleware had remarked the patient sample with the qpl rule suggestion of lipemia found which would have alerted the customer that further sample processing is needed to address the presence of lipemia and also blocks the hemolysis flag from initially being generated until the lipemia is addressed and the lipemia test is repeated.In addition, all tests results affected by the lipemia result were locked by the ams middleware and not intended to be released (unblocked) until the lipemia test was reran.The patient sample was not treated as lipemic by the customer as directed in the laboratory's lipemic sample protocol, and the patient sample was not retested.The customer manually unblocked, validated and released the falsely elevated potassium result without generation of a hemolysis flag by ams, as the ams middleware was awaiting a rerun of the lipemic sample before triggering the hemolysis flag.The laboratory's standard operating procedure (sop) regarding pre-analytical and analytical interferences for lipemia states the following: for high levels of lipemia, an off-board centrifugation process must be applied to remove the lipid content.The customer failed to identify and appropriately respond to an elevated hemolysis result, which was available for them to review along with all the other test results for this sample, prior to result release from the laboratory.This was highlighted to the customer to mitigate potential future related events.No adverse trend was identified for the customer's issue.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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