During a customer site visit by siemens personnel, it was observed that the customer was operating an aptio by siemens system attached to atellica sample handler prime sample handler connect (shc) instrument with the protective covers removed.This configuration permits access to tubes that are moving in the shc and over-rides the cover interlocks.Siemens personnel instructed the customer to operate the instrument with the covers in place, in accordance with the operator guide for the aptio by siemens system.The cause of operating an aptio by siemens automation system attached to an atellica sample handler prime sample handler connect (shc) instrument with the covers removed is a use error.The instrument is performing within specifications.No further evaluation of the device is needed.Mdr 2432235-2019-00218 was filed for the same event.
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