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Model Number FGS-0634 |
Device Problem
Failure to Transmit Record (1521)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 05/21/2019 |
Event Type
malfunction
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Manufacturer Narrative
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Evaluation summary: this report is based on information provided by medtronic investigation personnel.The bravo was received for evaluation.The returned sample did not meet specification as received by medtronic.The visual inspection found no notable conditions.The customer reported the recorder failed to upload.The reported condition was confirmed.The investigation found that data in the bravo is corrupted, this was led to the reported problem.The investigation found the most probable cause to be the data failure.If information is provided in the future, a supplemental report will be issued.
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Event Description
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According to the reporter, the recorder failed to upload.Technical support remotely accessed the site and confirmed that the recorder "study to upload".Technical support had the customer try multiple ports, rebooted the computer, reset the recorder, but it still gave the message that the upload failed.The data extraction failed as it would not detect the recorder for upload.The recorder worked correctly during the previous procedure.The patient had to undergo another esophagogastroduodenoscopy procedure with capsule placement.There was no patient or user harm.
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Search Alerts/Recalls
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