It was reported, that the cardiohelp device quit working during treatment.The device was checked by a technician in the national service depot in mahwah.The technician run the device for several days.But he could not find any failure at the device.The disposable was also investigated in an other complaint.The outcome of that investigation for "no flow" was that the failure could not be reproduced.As during the investigation no failure could be found, no root cause could be determined.During the reported incident the machine quit working/ no flow the device was used for treatment.Thus the failure could not be confirmed.The occurence rate regarding the above complaint is below the acceptance rate.Thus, no remedial action required the occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.A follow-up medwatch will be submitted when additional information becomes available.
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