Date rec¿d by mfr: 29oct2019.Date of report: 30oct2019.The manufacturer¿s technical services (ts) confirmed the reported issue.The customer has received the replacement vga pcb but has not installed it at this time.The customer had declined to repair the unit at this time.If further information is obtained, this complaint will be reopened.The determination could not be made that the device failed to meet specifications.The device was not being used for treatment when the reported event occurred, and there is a relationship of the device to the reported problem.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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