This incident was due to a weld failure, this malfunction was previously investigated by natus and field corrective action was initiated.The customer was informed about the issue and part of resolution a bracket kit was provided.During the follow up of our fca , customer had confirmed that provided bracket kit has been installed, however it was never installed.Following this incident.A new bracket kit along with installation instruction has been sent to the customer.
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Video extension fell off and hit a technician on the head.She was not injured according to the person who reported the event.This incident was due to a weld failure, a malfunction previously investigated under capa(b)(4).There is a fca implemented under capa(b)(4).Customer was sent the ergojust fca bracket kit and had confirmed installation under the fca sr (b)(4) on (b)(6) 2019.On 08-jul-2019 natus field service relayed new information from the customer.They requested we re-send the ergojust fca bracket kit and noted they had never installed them previously, despite the health care facility had confirmed during our fca follow up that bracket kit has been installed.
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