Customer stated, "he was sitting on the side of the bed.He plugged the pad in and heard a sizzling sound then saw single spark and then smoke".The product was returned for investigation.The customer did not claim any injury.An investigation was done to look into the customers complaint.The investigator found that the customer was twisting/wrapping the cord during use.This led to weakening of the cord and caused the burn the investigator found.The investigator also determined the customer was misusing the pad by laying on the product.The ifu states, "do not sit on, lie on, or crush pad.Avoid sharp folds".
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