No lot number was identified with this complaint; therefore, lot history and complaint history reviews could not be conducted.An opened phaco tip was returned for evaluation.The phaco tip was visually inspected and deemed nonconforming, foreign material consistent with surgical material was observed on the ab hole, inside diameter, flange, bevel face and thread.Wear on threads present.No other nonconformances were observed related to the reported event.The complaint evaluation does not confirm the tip of the phaco tip is chipped.The root cause for why the customer reported the phaco tip is chipped cannot be determined from this evaluation.No action was taken as the phaco tips were manufactured to specification.All phaco tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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