The device history record was reviewed and indicated that the product was release accomplishing all quality standards.The manufacturing site was provided with one representative photograph from the customer.In the photograph provided, a single unpackaged syringe can be observed.There is a closeup image of a syringe with safety hub intact.The hub appears to extend slightly past the base of the needle where it is secured to the needle.It is unknown as to the functionality of the device.The manufacturing site did not receive any physical samples with this customer report.Without a representative sample(s) being provided, a more complete investigation cannot be performed to the full extent and the reported condition cannot be confirmed.In addition, without sample, a root cause cannot be determined at this time.A corrective action is not applicable at this time.Functional testing and visual inspections are being performed according to our current quality standards and inspection procedures.This complaint will be used for qa tracking and trending purposes.
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