Investigation - evaluation.Reviews of the complaint history, device history record, manufacturing instructions, specifications, and quality control procedures, as well as a visual inspection of the returned device were conducted during the investigation.The visual inspection of the unopened returned device confirmed an unknown foreign matter inside the sealed package.No other defects were observed.Additionally, a document-based investigation evaluation was performed.A review of the device history record showed two nonconforming events related to this failure mode, both of which, however, were reworked before final processing.It should be noted there were no other reported complaints for this lot number.No evidence was revealed to suggest that any nonconforming product remains in house or in the field.Reviews of the manufacturer¿s instructions, specifications, and quality control procedures were conducted, and no gaps were discovered.Based on the information provided and the examination of the returned product, investigation has concluded that no cause could be established for the failure mode.We will continue our monitoring of similar complaints and have notified the appropriate personnel of this event.Per the quality engineering risk assessment, no further action is required.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
|