A visual inspection did not show any deviations like dents.The visual condition is good.During the following test run the overheating of the head was reproducible.After the disassembling of the product it got visible that the cage of the ball bearing was broken.This causes abnormal friction in the bearing and hence heat up.The production code on the turbine shows that the original parts have been assembled in the product.Hence it is normal wear if a ball bearing fails after >4 years of use.In addition, grooves got visible inside the push button which indicates that it was pressed while the product was in use.It is likely that it was in direct contact to the used mirror.This causes immediate heat up of the push button.To avoid such issues the instruction for use contains several warnings and notes: 2.2 technical condition.A damaged device or component could injure patients, users and third parties.Only operate devices or components if they are undamaged on the outside.Check that the device is working properly and is in satisfactory condition before each use.Have parts with sites of breakage or surface changes checked by the service.If the following defects occur, stop working and have the service personnel carry out repair work: malfunctions.Damage.Irregular running noise.Excessive vibration.Overheating.Dental bur or diamond grinder is not firmly locked in the handpiece.The improper use of the device could lead to burns or injuries.Never touch soft tissue with the handpiece head or instrument cover.2.5 service and repair.Following expiry of the warranty have the tool holding system checked once a year.Kavo recommends specifying in-house service intervals where the medical device is brought to a professional shop for cleaning, servicing and a function check.Define the service interval depending on the frequency of use.Incident is reported as similar products get distributed in the usa.
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