The device was returned to the service center for an evaluation.A visual inspection was performed on the returned device and found the skeleton is broken about 5mm from the base of the bending section area and is exposing metal outside the cover with no sharp edge.The elements inside the bending section are still connected together regardless of the broken skeleton.Additionally the bending section cover has evidence of stretching at the tip of the distal end.Based on the evaluation, service center was able to confirm the user¿s complaint as the cause to the broken bending section skeleton exposing metal is due to excessive force which is attributed to mishandling.The instruction manual it states ¿do not twist or bend the bending section with your hands, equipment damage may result¿.The bending section was manipulated and the movement is abnormal due to the broken skeleton at the base of the bending section.The scope purchase resale date was on february 28, 2018 and the last time the scope came in for service was july 3, 2019 for a 28f refurbishment.The leak test cannot be performed due to the broken bending section.
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