H.6.Investigation summary: this product is manufactured by rehydrating the media components with usp purified water, and thoroughly mixing until a homogeneous solution is obtained.The tubes are filled, capped, torqued and then labeled by machine per standard operating procedure (sop).The tubes are terminally autoclaved in an air over pressure (aop) autoclave, per manufacturing instructions, using a validated cycle.Post autoclaving, tubes are packaged into final shipping configurations.The batch history record review for batch 9051900 was satisfactory and no notifications were generated during manufacturing and inspection.Formulation, filling and autoclave processes were within specifications.Qc inspection and testing were satisfactory at time of release.Please note that direct staining techniques are not part of qc release testing for this product as non-viable organisms may be present in the media.The release testing that is performed on this product does include review of its color and clarity.Samples submitted are examined to ensure that they conform to typical levels.The appearance of this batch was satisfactory per internal procedures.The complaint history was reviewed and no other complaints have been taken for performance but this customer does have another complaint for clarity.Retention samples from batch 9051900 (10 tubes) were available for inspection.No cap, tube or media defects were observed in the retention samples.The clarity specification for this product is clear to trace hazy.The retention samples were satisfactory for appearance.Returns were received for investigation.One hundred tubes from batch 9051900 were returned in a 100pack carton (#312) in an insulated box with ice packs and air bubbles.No cap, tube or media defects were observed in 100/100 returned tubes.For investigation of this complaint, return and retention tubes were tested as described in the certificate of analysis and all organisms had growth within the specified time as expected.No performance defects were observed in the returns and retention samples tested.Bd will continue to trend complaints for performance.This complaint cannot be confirmed.Root cause is undetermined, could not replicate performance failure.Based on batch trend data for this defect, no corrective action is indicated at this time.
|