The device was received for evaluation.There was a relationship found between the returned device and the reported incident.A visual inspection was performed on the product and no issue was observed.Complaint of live video output malfunction was confirmed.Cause of video malfunction is a defective cable assembly.Camera head passed functional testing with a known good cable assembly installed.The complaint investigation has concluded that the root cause of malfunction is a defective cable assembly.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.
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