Date of event, was updated.The sample container was lithium heparin which is transparent.Sample collection for bilirubin was not followed (avoid direct sunlight).The system calibrations for the coox parameters were all in range before and after the alleged measurement.The instrument database shows that a single level of qc material is run approximately every 4 days.Only levels 1 and 3 are run; no level 2 is run.No qc was performed on the day of the event, (b)(6)2019.The performed qc measurements for level 3 failed for bilirubin parameter before and after the event.The sample measurements before and after the alleged measurement showed error flags for bilirubin.The customer ignored all the instrument, measurement and qc warnings that appeared on the b 221.
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