Manufacturer's investigation conclusion: the returned centrimag motor was evaluated and tested by the service depot.The reported complaint was not verified nor duplicated during their evaluation.The motor ran for an extended period of time, including overnight, with a test console and flow probe.The motor did not overheat at any point and no alarms or any other issues were observed at any point.The motor always performed as intended.A full functional checkout was performed per the centrimag motor service process and the unit passed all tests.The returned motor was found to function as intended.As a result, the reported event could not be confirmed and the root cause of the event could not be conclusively determined.Reports of similar events will continue to be tracked and monitored.The 2nd generation centrimag system operating manual has an emergency/troubleshooting section for the 2nd generation console.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.No further information was provided.The manufacturer is closing the file on this event.
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