Date of event: (b)(6) 2018.Date of report: 23aug2019.Technical support (ts) advised the customer to let the battery charge until the battery charging led goes out.Ts also provided the customer with the current manual to reference battery testing instructions.The customer allowed the battery to charge completely and the alarm cleared.This mdr has been reassessed as reportable after a request from the fda on march 1, 2019 to review complaints from 29 nov 2017 to 29 nov 2018.As this has been reassessed, it will appear to be a late mdr.
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