Field service device evaluation: the field service engineer (fse) went on-site to evaluate the suspect device.The fse cycled the device on and was not able to duplicate the reported device behavior.The fse did not find any assembly failure.However, it is believed that improper use was traced to the user, which likely attributed to improper device operation.At this time, a definitive root cause could not be determined therefore, no component root cause investigation will be performed.The operational verification procedure was performed and passed.Having met manufacture specifications the device was returned for use.
|