Customer stated, "looked down and saw crispy black and red circle on the pad and the circle was getting bigger.He unplugged the pad and ran to the sink and wet the pad down to stop the fire and burn.The product was returned for investigation.The customer did not claim any injury.An investigation was done to look into the customers complaint.The investigator found a burn on the pad.The heater wire broke at the harness.The exposed wire likely arced and caused the burn.The investigator also determined that the customer was misusing the pad by folding and laying on the pad during use.The bottom of the pad was bunched as if the customer was using the pad behind themselves in a recliner.Ifu states "do not sit on, lie on, or crush pad.Avoid sharp folds.".
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