We have been informed of the following event: "technical support was contacted by (b)(6), territory manager, to report hologic owned aquilex system.Hospital staff called (b)(6) reporting the deficit not registering and then shooting to very large negative deficits during a case.She went and was present for the next case.They primed the system the numbers on the deficit reading never changed from 0 even though i had them run over 300ml of fluid into the underbutt drape.They switched systems after that to successfully complete the case.Tech support asked for confirmation that fluid hung on the supply hooks; confirm that nothing besides fluid bags are being hung on the supply hooks.Even when not in use, nothing (including the power cords) should be hung on them as its sensitive as it's a scale; confirm there is nothing besides canister rings on the scale at the bottom; confirm the pink shipping rubber tubes were removed from the white canister ring holder area.We do advise that we swap out both pieces.Pump serial (b)(4) reported in case (b)(4).Cart serial (b)(4) reported in case (b)(4).Contact at facility is (b)(6).(b)(4) noted nothing except fluid was on the hooks; nothing but canisters on bottom; yes.Pink plastic removed.Potential patient impact? no harm reported.Ts resolution: replacements shipping to (b)(6).This will return on fedex tracking number: (b)(4).".
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