One opened probe was received with no tip protector, loose in a piece of bubble wrap, for the report of metallic deposits on the iris surface and in anterior chamber.At the time of sample receipt it was observed that the tubing of the probe was cut and the probe needle was bent.The sample was visually inspected and found to be non-conforming with white foreign material in the port and along the probe needle and orange/brown foreign material on the port face.No metallic foreign material was observed.A photo of the probe have been reviewed by the manufacturing site.The photo of the probe was from a distance, therefore no quality decisions could be made from the photo.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A complaint history examination for device component lots traceable to the reported lot number indicates there are no additional complaints associated with the component lots for the reported issue.The sample evaluation did not confirm the presence of metallic foreign material, therefore the complaint was not confirmed and a root cause cannot be determined for the complaint as described by the customer.The exact root cause of the foreign material that was observed cannot be determined, however, the most likely root cause is handling at any point after the probe was shipped from the manufacturing site, including use during surgery.No action was taken as the complaint evaluation did not confirm the presence of metallic foreign material and the source for the observed foreign material could not be determined from the evaluation performed.All probes are 100% visually inspected for foreign material, including metallic foreign material.Any non-conformance's found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No further actions are required.The manufacturer internal reference number is: (b)(4).
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