Upon visual inspection, the wrist restraint was damaged.The foam had torn where the d-ring is box stitched.The box stitch at the torn foam area remains intact.No evidence of any previous cuts or tears was observed.The box stitch joining the foam, wash label, and webbing containing the d-ring remained intact and did not fail.The failure of the product was in the foam.It appears that excessive force was applied by the patient causing the foam to tear.An attempt was performed and was successful in duplicating the observed failures.Based on the findings of the complaint recreation, the root cause for foam failure has been identified as the failure to follow the recommended ifu steps for application for use.The restraint was applied incorrectly.At this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint and the instructions for use (ifu) were reviewed and determined to provide adequate instructions and warning for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file #(b)(4).
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