The system was examined and the reported event was confirmed (via event log review).The company representative replaced the printed circuit board (pcb) interface and the footswitch assembly to resolve the issue.The system was tested and found to meet product specifications.The manufacturing device history record (dhr) was reviewed.Based on assessment, the product met specifications at the time of release.(pcb) interface and the footswitch assembly were received for evaluation.A visual assessment of the returned samples showed no obvious non-conformities.The samples were installed into a calibrated system and tested for laser function.The reported event was replicated, as the laser footswitch would intermittently disconnect, triggering the laser safety mechanism, exiting the ready mode.This changes to ¿standby mode¿ when the main pedal is depressed/released (with minimal movement between the ¿threshold of firing¿ and ¿not firing,¿ known as ¿feathering¿ method).The laser footswitch was disassembled and the main pedal switch was confirmed to be omron switch.The root cause of the reported event can be attributed to the ¿feathering¿ used with omron switches in the footswitch assembly.An internal investigation was opened for this issue.The manufacturer internal reference number is: (b)(4).
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