Customer stated, "pad was not producing heat and the indicator light was off".The product was returned for investigation.The customer did not claim any injury.An investigation was done to look into the customers complaint.The investigator determined the customer was misusing the pad by wrapping the cord during use.The wrapping of the cord led to a break in the internal wiring.The break led to exposed / burnt wiring that the investigator found during investigation.Ifu states, "loop cord loosely when storing.Tight wrapping may damage cord and internal parts.".
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