Two opened probes (only one of which is related to the complaint) and two unopened opened probes were received in trays along with other items for the report of detached tip during surgery.The related opened probe was visually inspected and found to be non-conforming with the tip of the inner cutter visible in the port and orange/brown foreign material in the port.The two unopened probes were also visually inspected and found to be conforming.No detachment of any portion of the needle was indicated during the evaluations of all three samples.The opened probe was then disassembled and the components inspected.No/minimal wear was observed on the inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.Wear marks and gouge marks were observed at a couple locations along the inner cutter.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The sample evaluation did not confirm any portion of the needle was detached, therefore the complaint was not confirmed and a root cause cannot be determined for the complaint as described by the customer.No action was taken as no portion of the probe needle was confirmed to be detached.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformance's found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No further actions are required.The manufacturer internal reference number is: (b)(4).
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