Details of the complaint: on 09/16/19, customer at (b)(6) reported the following issue: blood pressure and pulse ox no longer on the patient monitor in the room.This was provided to nka technical support (ts) from the hospital's department logs.The incident occurred on (b)(4) 2019 in the room/box #528 for the transmitter (zm-530pa sn: ni).No further information will be provided from the hospital.Service requested: none.Service performed: none.Investigation result: there was a reported incident in which the blood pressure (bp) and pulse ox were reported to no longer be on the patient monitor.The details surrounding the incident were not provided and information on the extent of any troubleshooting is unknown.From the information available, it is unclear if the issue was related to the bp and spo2 readings, or if it was relating to the physical attachment of the bp cuff and pulse oximeter.Investigation conclusion: based on the available information, it is not possible to make any conclusions on the root cause.
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