Initial reporter is company representative.Investigation summary: part # 321.133.Synthes lot # 5021918.Supplier lot # 554839k05.Release to warehouse date: june 24th 2005.Supplier: (b)(4).No non-conformance reports (ncr) were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.The customer reported the item required calibration testing.The repair technician reported the item failed calibration testing.The cause of the issue is unknown.The item was sent to the vendor for re-calibration.The device will be returned to the customer upon completion of the service and repair process.The device was deemed serviceable and returned to the customer, no design or manufacturing issues were identified therefore it has been determined that no corrective and/or preventative action is proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on (b)(6) 2019, during testing at service and repair, a torque limiting handle failed in calibration testing.There was no patient involvement.This complaint involves one (1) device.This report is for one (1) torque limiting handle/quick release-6 mm hex coupling.This is report 1 of 1 for (b)(4).
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