The reported event was inconclusive as the device was not returned for evaluation.A potential failure mode could be ¿incorrect syringe used.¿.A potential root cause for this failure could be "user oversight, user did not follow procedure".The lot number is unknown; therefore, the device history record could not be reviewed.The instructions for use were found adequate and state the following: "[directions for use] 1) method of use the device is intended for single use only and is not reusable.2) precautions for use 1) cleanse the area around the external urethral meatus with the cotton balls immersed in the antiseptics.2) lubricate catheter shaft with water-soluble lubricant.3) carefully insert catheter into the urethral meatus, and advance it until the balloon enters the bladder.Using a needleless syringe, and gently infuse the specified volume of sterile water into the valve to inflate the balloon.Never inflate the balloon without first establishing urine flow which assures that the catheter is in the bladder and there are no obstructions to urine flow.4) pull catheter slightly to seat the balloon at the level of the bladder neck and secure placement.5) to deflate balloon and remove catheter, gently insert a luer tip (needleless) syringe in the inflation valve.Even without aspiration, sterile water in the balloon will come out spontaneously through balloon deflation.After balloon deflation, withdraw the catheter slowly while confirming that no abnormal resistance is encountered.[precautions] 1.Precautions for use (exercise caution when using the device in the following patients) ·exercise caution when using the device in patients with high urinary calcium levels as encrustation on the balloon surface, catheter occlusion or damage may occur.2.Important precautions ·read all instructions for use prior to use and follow them.·this product is a medical device for qualified physicians, and should not be used for any other purpose.·this product is a disposable, supplied sterile.If package is opened or expiration date has passed, do not use.Do not resterilize.·for instructions regarding other medical equipment and/or medication used in conjunction, refer to the appropriate manufacturer ifus.·when abnormal resistance is encountered in inserting catheter, do not use excessive force, and remove the catheter to find out the cause of difficulty in insertion.·when inflating balloon, use sterile water of the prescribed capacity labeled on the valve.If the valve is labeled as 5 ml/cc, use 5 ml, if 10 ml/cc, use 10 ml, if 30ml/cc, use 30ml of sterile water.·do not aspirate urine through drainage funnel wall.·since movement of the body, etc.May twist or bend catheter to cause occlusion, care should be taken to fix the catheter securely.·when urinary flow cannot be noted, confirm that the catheter is neither occluded nor broken.·to inflate or deflate the balloon, use a luer tip (needleless) syringe.In deflate the balloon, do not aspirate or manually accelerate the deflation of the balloon.If difficult to come out the water spontaneously, refer to ¿troubleshooting¿ as follows." h11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the device was not returned.
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