(b)(4).The returned sample was visually inspected and found to be non-conforming with the probe needle bent and cracked at the stiffener sleeve and orange/brown foreign material on the port face.The sample was then functionally tested for actuation, aspiration, and cut.The sample was found to be conforming for aspiration and was non-conforming for actuation and cut.The probe was disassembled and the components inspected.The inner cutter broke off in the needle while trying to extract it, therefore, a wear evaluation and overall evaluation of the inner cutter was unable to be performed.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The complaint evaluation confirms that the probe had a cut failure, and also indicated that the probe had an actuation failure.The most likely root cause for the actuation and cut non-conformance is from the bent/cracked needle and inner cutter.A damaged/bent inner cutter can impede the movement of the cutter shaft.The exact root cause of the bent/cracked needle and inner cutter cannot be determined from this evaluation.The most likely root cause is handling at any point after the probe was shipped from the manufacturing site.An exact root cause for the bent needle and inner cutter was not determined from this evaluation, therefore, no specific action with regard to this complaint was taken.Probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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