Evaluation of the transducer confirmed the imaging and articulation issues as described by the customer.Investigation of the device noted debris in the window, cracked rubber on the handle, scratches on the control handle, and damage to the shaft.The physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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