It has been reported to philips that during a clinical procedure, the shutter of the collimator was slightly visible in the field of view of the x-ray image.Upon initial investigation, it became apparent that the maximus rotalix ceramic tube of the x-ray system was leaning.No harm has been reported to philips.Philips has started an investigation for this complaint.
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Philips has investigated this complaint.The reported incident did not affect the procedure and the customer was able to complete the procedure successfully.Philips has inspected the system on site and confirmed that the shutter was visible in the field of view.The x-ray tube was coming loose from the mounting plate.The x-ray tube did not fall.The involved x-ray tube was removed from the lateral channel.The customer decided not to replace it and to keep the system in use by only using the frontal channel.Philips has opened an investigation as a follow up for the noted complaint.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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