The customer reported a false elevated creatinine result when processing on the architect c16000.The initial result on (b)(6) was 4.86 mg/dl and retest results were 1.03, 1.00, and 1.02.Retest on another analyzer was 0.94 mg/dl.No impact to patient management was reported.
|
An investigation was performed for the customer issue and included a review of the complaint text, a search for similar complaints, a review of trending data, and a review of product labeling.A search by product lot number found no other tickets similar to this issue.The trend review did not identify any trends related to the issue.Returns were not available from the customer for this investigation.Labeling was reviewed and found to be adequate.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
|