Zimmerbiomet complaint number (b)(4).A drill extender head (item # de) was received for investigation.Visual inspection of the as returned product identified a fracture that has separated the head from its shaft, which was not returned functional testing to recreate the reported event could not be performed due to the nature of the device & event.Appropriate documentation was reviewed.Dhr review and complaint history review could not be performed, as the lot number associated with the reported product is not available.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product within specifications.A complaint history review by item number was conducted for the (item # de) dating back to 12 months from now.The complaint history review revealed that there are no existing non conformance/capa/hhe/d/ie/product holds for the reported device related to the reported event.Therefore, based on the available information, device malfunction had occurred and the reported fracture event was confirmed.However, the reported swallowing event could not be verified with the available evidence no further investigation or immediate capa/hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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