A verathon customer care supervisor followed up with the customer to provide additional information.The customer was advised that the glidescope ranger video monitor is not a user repairable device.Per the glidescope ranger operations and maintenance manual (omm), "the battery is not user replaceable.In case of battery malfunction, do not attempt to replace the monitor battery.Any attempts to replace the battery by unauthorized service technicians may cause serious harm to the user and will void the warranty." the customer purchased a replacement device and was advised to dispose of the damaged battery according to applicable local and state laws.While the device was not returned to verathon for evaluation, it was determined that the cause of the reported issue was due to the unauthorized repair performed by the customer.No corrective action is required at this time.Verathon continues to monitor for trends.
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The customer reported that during a battery replacement on their glidescope ranger video monitor, the biomedical engineer damaged the battery, resulting in the battery catching on fire.The fire was put out by the biomedical engineer using a fire extinguisher and no harm to the user was reported.
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