Customer declined to return device.There have been no other complaints received for this part number.However, historical data found complaints for other foam limb holders.Of those returned, excessive force and/or wear and tear has contributed to the malfunction.These restraints are for limiting limb movement only and are not recommended for patients who are or who become highly aggressive, combative, agitated, or suicidal.The instructions for use (ifu) were reviewed and found to provide adequate instructions and warnings for safe and effective use of the device.It is recommended that the restraint not be used on patient who is or becomes highly aggressive, combative, agitated or suicidal.The ifu also provided extra warning to "always monitor patient per facility policy.Be aware that constant monitoring may be required for: aggressive or agitated patients; and patients deemed at risk of aspirating their vomit.This includes patients in the supine position, or who are not able to sit up.If the patient vomits, he or she could aspirate the vomit and suffocate.Be prepared to intervene at the first sign of danger.Such patients require frequent review and evaluation of their physical and psychological status." without return of the device the reported issue could not be confirmed and without the device lot information the release documentation could not be reviewed.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file # (b)(4).Device not returned by customer.
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