Date received by manufacturer: 08nov2019.Date of report: 11nov2019.The customer did not respond to multiple requests to confirm patient involvement.The fse (field service engineer) evaluated the ventilator and reported that the battery is past due for replacement with no parts available to complete the repairs needed.No service was rendered.The unit is out of service.Determination could not be made that the device failed to meet specifications.It is unknown if the device was being used for treatment when the reported event occurred, and there is a relationship of the device to the reported problem.No parts were returned for failure investigation.Therefore, the root cause at the component level could not be determined.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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