Date of event: unknown, information not provided.If implanted; give date: n/a (not applicable).The cartridge is not an implantable device.If explanted; give date: n/a (not applicable).The cartridge is not an implantable device; therefore, not explanted.Initial reporter name: unknown, information not provided (b)(6).All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Device available for evaluation? yes; returned to manufacturer on: 10/14/2019.Device returned to manufacturer? yes.Device evaluation: one used unit and one unopened/sealed unit was received.The unopened unit was evaluated for comparison purposes with the used unit, as per request.Visual inspection using magnification was performed.Used unit: the cartridge was observed with tip deformed, confirming the reported issue.One lens was observed stuck at the cartridge tube.Evidence of viscoelastic residues was observed in the cartridge tip, tube, wings and loading zone.The condition observed is consistent with a unit that has been damaged by the contact of the metal rod tip from the hand piece tool during use.The reported issue was confirmed on the return.However, there is no evidence to suggest that the complaint sample has been affected by the manufacturing process.No product deficiency was identified.Unopened new unit: visual inspection using magnification was performed.The cartridge tip was observed in good condition and form.No tip defects were observed.This new sample returned for comparison, met product specification.No product deficiency was identified.Manufacturing record review: the manufacturing process record was evaluated, and the devices were manufactured within specifications.The units were released according to specification with the product intended use as required.There were no issues identified associated to the complaint issue reported.The search in complaint system revealed no additional investigation request (ir) received for this lot.Conclusion: as a result of the investigation, there is no indication of a product quality deficiency.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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